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Can I use my Whoopee! Gift Card straight away in shops?
I have a Whoopee! Gift Card I got from a/my company. What do I do?
Is there a minimum/maximum amount that I can buy a Whoopee! Gift Card for?
Why is my purchase being declined in the "Buy Whoopee! Gift Card" section of the site?
How do I view my order history?
Where can I view my Whoopee! Gift Card balance?
Where can I view my past Whoopee! Gift Card redemptions?
Can I add money to my Whoopee! Gift Card?
Can you resend my retailer eGift Cards I’ve swapped my Whoopee! Gift Card for?
When Swapping I am taken to a checkout and asked for payment details? Why?
Why can't I swap value for the brands I want to?
Do I have to redeem the full value of my Whoopee! Gift Card in one go?
Does my Whoopee! Gift Card have an expiry date?
The website is telling me my Whoopee! Gift Card is invalid, what shall I do?
Are there any extra fees charged by Whoopee! or retailers to redeem my Whoopee! Gift Card?
Why am I seeing an “Out of stock – coming soon” alert when choosing a retailer eGift Card?
Can I give my Whoopee! Gift Card to someone else?
Once I’ve exchanged my Whoopee! Gift Card, can I use retailer eGift Cards in-store and online?
Can I change my mind once I’ve swapped my Whoopee! Gift Card towards a retailer’s eGift Card?
Can I order any value of retailer eGift Card?
After I’ve swapped my Whoopee! Gift Card how long is the actual retailer eGift Card valid for?
If I don’t spend all my balance with my retailer eGift Card in one transaction do I lose my balance?
What are the delivery options?
I would like to cancel my order, what are my rights?
What happens if my Whoopee! Gift Card or Voucher gets lost/stolen or deleted?
A Whoopee! Gift Card is a digital gift card that can be purchased with various themes: Thanks, Congrats, Birthday, and Just4U. There are also seasonal Gift Cards throughout the year, such as Whoopee! Merry Christmas, Valentine’s Day, Mother’s Day, Easter and Father’s Day etc.
There is also a corporate reward/gift solution, to help businesses reward their staff or customers – see our corporate section.
All Whoopee! Gift Cards allow recipients to swap and spend the value of their Gift Card with one or more of the listed retail and non-retail, travel, experience, leisure and lifestyle brands. Once a Whoopee! Gift Card is purchased, the recipient must go online and swap their gift card for one of the many retail or non-retail, travel, experience, leisure and lifestyle gift cards available and then go shopping.
Although you treat the Gift Card as you would cash, Whoopee! Gift Cards themselves are not a payment method so cannot be used directly in stores.
Can I use my Whoopee! Gift Card straight away in shops?
No. You have to go online to www.whoopeegiftcard.com and swap your Whoopee! Gift Card for a retail or non-retail, travel, experience, leisure and lifestyle gift card which will be delivered instantly to your email address provided. As soon as it is delivered you can go to your digital gift card in your inbox and go shopping online or in store depending on the retailer terms and conditions.
I have a Whoopee! Gift Card I got from a/my company. What do I do?
Go to online to www.whoopeegiftcard.com and swap your Whoopee! Gift Card for a retail or non-retail, travel, experience, leisure and lifestyle gift card which will be delivered instantly to your email address. As soon as it is delivered you can go to your digital gift in your inbox and go shopping online or in store depending on the retailer terms and conditions.
What are your opening hours?
The team behind Whoopee! are here to help. We are open from Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm (excluding bank holidays).
Is there a minimum/maximum amount that I can buy a Whoopee! Gift Card for?
Whoopee! Gift Cards can be purchased in different denominations: €10, €25, €50, €100, €150, €200, €250, €300, €350, €400, €450 and €500.
Why is my purchase being declined in the "Buy Whoopee! Gift Card" section of the site?
We partner with a 3rd payment service provider which controls the processing of credit and debit cards. There are many reasons as to why your purchase has been declined, and the error message you received should explain why. If you have any further queries please contact us on +353 1 5545772 or customercare@whoopeegiftcard.com.
How do I view my order history?
As you do not have an account on the Whoopee! Gift Card website there is no history to view, however, your order history of purchases you made will be in the emails sent to you at the time of purchase.
Where can I view my Whoopee! Gift Card balance?
Go to and enter your Whoopee! Gift Card 16 digit code and you will see your balance on the screen.
Where can I view my past Whoopee! Gift Card redemptions?
As you do not have an account on the Whoopee! Gift Card website there is no history to view, however, your history of swapping a Whoopee! Gift Card should be in the emails sent to you at the time of swapping your Whoopee! Gift Card.
Can I add money to my Whoopee! Gift Card?
No. Once the value has been spent on a Whoopee! Gift Card the card can no longer be used.
Can you resend my retailer eGift Cards I’ve swapped my Whoopee! Gift Card for?
We cannot resend a retailer eGift Card once it has been sent to the email address provided.
When Swapping I am taken to a checkout and asked for payment details? Why?
When you are swapping your Whoopee! Gift Card for a retail or non-retail, travel, experience, leisure and lifestyle gift card you go through a similar process to buying a Whoopee! Gift Card, however, when swapping your Whoopee! Gift Card for a gift card of the same value you do not have to enter any payment details. You will need to enter your 16 digit Whoopee! Gift Card code to swap and will be asked to enter this before completing the transaction.
If you are swapping your Whoopee! Gift Card for a retail or non-retail, travel, experience, leisure and lifestyle gift card of a higher value, you will be required to enter your 16 digit Whoopee! Gift Card code and a debit/credit card to pay for the additional costs before completing the transaction.
Why can't I swap value for the brands I want to?
Some retailers have a minimum value that allow you swap with them.
There’s a specific retailer logo featured but I can’t find it on the Whoopee! Gift Card website to swap?
Retailers are subject to change, and subject to availability. Please refer to our full terms and conditions.
Do I have to redeem the full value of my Whoopee! Gift Card in one go?
No. If you don’t spend the full value of your Whoopee! Gift Card, any unspent funds will remain on your Whoopee! Gift Card until it is spent (or for 5 years from the date of issue). You can check your balance anytime if you go to .
Does my Whoopee! Gift Card have an expiry date?
Yes, Whoopee! Gift Cards are valid for 5 years from the date of issue and must be redeemed within this period. When swapping your Whoopee! Gift Card, please check the terms and conditions of the retail or non-retail, travel, experience, leisure and lifestyle gift cards as the expiry on these may differ.
The website is telling me my Whoopee! Gift Card is invalid, what shall I do?
Please first double-check the details of your Whoopee! Gift Card code have been entered correctly. If your Whoopee! Gift Card is still incorrect please contact our team on customercare@whoopeegiftcard.com .You can also go to and see if the Whoopee! Gift Card code is accepted to check the balance.
Are there any extra fees charged by Whoopee! or retailers to redeem my Whoopee! Gift Card?
No. There are no fees or additional charges through the Gift Card buy and swap process.
If you are swapping your Whoopee! Gift Card for a retail or non-retail, travel, experience, leisure and lifestyle gift card of a higher value, you will be required to enter your 16 digit Whoopee! Gift Card code and a debit/credit card to pay for the additional costs before completing the transaction.
Why am I seeing an “Out of stock – coming soon” alert when choosing a retailer eGift Card?
Occasionally there may be instances of specific values of retailer eGift Card being “Out of stock – coming soon!”. In this situation we recommend using other values to make up the value you require, or to choose one of the other brands available. When there is a stock shortage it is typically replenished within 2-4 working days.
Can I give my Whoopee! Gift Card to someone else?
Yes. If you are buying a Whoopee! Gift Card with the intention of sending it to someone else you can. In the buying process, you can enter a personal message and the email address for the person (recipient) it is being purchased for.
If you prefer to buy the Whoopee! Gift Card and send it your own email address you can. The email / gift card can be forwarded or printed to gift it to someone else.
Once I’ve exchanged my Whoopee! Gift Card, can I use retailer eGift Cards in-store and online?
This depends on the type of Gift Card each retailer offer, so read the retailer’s terms and conditions before you confirm your order. Some can be used online only or in-store only, but many can be used both in-store and online.
Can I change my mind once I’ve swapped my Whoopee! Gift Card towards a retailer’s eGift Card?
No. Once the order has been processed it is not possible to cancel or exchange.
Can I order any value of retailer eGift Card?
No. Retailers all offer different values of eGift Card and we aim to provide as much choice from their available options.
After I’ve swapped my Whoopee! Gift Card how long is the actual retailer eGift Card valid for?
Each retailer’s validity and expiry policies are different. As well as providing a link to each retailer’s gift card terms and conditions, it will clearly state the expiry period of each gift card. You will also find it on the email you would have received with your retailer eGift Card details.
What happens if the retailer eGift Card I’ve swapped my Whoopee! Gift Card for gets lost or stolen or deleted?
Once you have swapped your Whoopee! Gift Card you are subject to each retailer’s own Gift Card terms and conditions. Whoopee! is not liable for lost, stolen or deleted retailer eGift Cards or dealing with enquiries relating to lost or stolen Gift Cards or eGift Cards. You must contact the retailer direct.
If I don’t spend all my balance with my retailer eGift Card in one transaction do I lose my balance?
Each retailer has different terms and conditions so be sure to check these before you swap your Whoopee! Gift Card. Where retailers have specific online Gift Card terms and conditions we provide a link so you can check instantly and online before you commit to swapping your Whoopee! Gift Card. Once swapped you cannot cancel, refund or exchange.
What are the delivery options?
All gift cards are digital and will be delivered via email to the email address provided. When you buy a Whoopee! Gift Card, you can choose to send it to the recipient instantly or at a scheduled later date.
As you swap your Whoopee! Gift Card for a digital high street and non-high street retail, experience, travel, leisure and lifestyle gift card, this too will be delivered via email.
If you cannot see the order in your inbox, please check your spam/junk folder.
I would like to cancel my order, what are my rights?
Once a Whoopee! Gift Card has been purchased or a Whoopee! Gift Card has been swapped for retail or non-retail, travel, experience, leisure and lifestyle gift card it cannot be cancelled.
What happens if my Whoopee! Gift Card or Voucher gets lost/stolen or deleted?
All gift cards hold a monetary value and considered as cash, therefore, it is not permitted to refund. Gift Cards cannot be replaced if lost, stolen or deleted.
